Purchase notice

Thank you very much for ordering the goods on this site. I hope you like our goods and services. Please remind you within 7 days (including holidays) from the time the goods are delivered to you. If you have any return questions, please refer to the following instructions:

About returns:

1.) In accordance with the provisions of the Consumer Protection Law, online shopping consumers have the right to a hesitation period within seven days (including regular holidays) from the arrival of the goods. However, the hesitation period is not a trial period. If you have a return/exchange request, please keep the integrity of the product body, gifts, inner and outer packaging, invoices, and all accompanying documents or information, and do not have any omissions or damages, otherwise you will not Accept the return request.

2.) The outer packaging and its contents, gifts, etc. are all part of the product. If consumers claim to return the product during the hesitation period, the company will determine the incompleteness of the product at the time of return (lost, damaged or missing parts, etc.). After deducting the cost of restoring within the range of the commodity price, the remaining price and the consumer will be returned.

3.) If the goods are defective, the goods are thawed or damaged during transportation, and the items are incorrect, please take a photo within 24 hours and contact customer service immediately to arrange subsequent return and exchange processing.

4.) If the goods sold on this site cannot be restored to their original state once they are opened, please do not open them until you are not sure whether you want to return the goods.

5.) It is recommended that you use the original outer packaging (carton or packaging bag) to wrap the goods, and do not write anything on the original packaging or outer box, so as to avoid damage and affect your return rights.

6.) Each order only provides one free return service. If you need to return the goods within 7 days, please bear the shipping cost yourself. In order to avoid disputes, please confirm the acceptance before returning the goods.

7.) If the total product amount of the order does not reach the shopping free shipping standard due to the return of the goods, the full amount of the original order logistics fee will still be deducted when returning the goods. The free shipping standard please follow the free shipping conditions on the website or the marketing announcement.

8.) If there are too many returns due to certain factors, Notonlygift.com will decide whether to suspend shipments according to the situation, please understand.

Cannot return instructions

1.) The original packaging box containing the outer packaging or the unrecognizable goods and invoices with incomplete or damaged packaging are not attached.

2.) Goods that cannot be returned or exchanged due to special instructions.

3.) If the goods are defective, the goods are thawed or damaged during transportation, and the items are incorrect, please take a photo within 24 hours and contact customer service immediately to arrange the subsequent return and exchange processing.

Return and exchange steps

If you have any questions and want to return the goods after receiving the goods, please send a letter to the customer service mailbox to apply for the return within 24 hours after receiving the goods. The customer service staff will reply you after receiving the application. Please confirm that the goods are After the return is possible, within seven days of receiving the goods, send the goods back to the address provided below.

**Please be sure to send a letter to apply for a return or exchange, because if the product is non-refundable, we can only send the product back to you, and the postage must be borne by you.

The format of the letter for applying for return and exchange:

In order to speed up the operation process, please provide detailed order information in the correct format specified below when you write the letter applying for return and exchange. The order information can be found in the order details in your account.

A. Order number
B. Commodity name
C. Reason for return